AI has moved beyond the stage of experimentation and is now being used to optimize business processes. Organizations are identifying and evaluating use cases and investing significant time and resources. Learn more in this special year-end edition of Exchanges —a podcast by Hitachi Solutions.
Hosted by Advisory expert Dave Horstein with Hitachi Solutions COO Jerry Hawk
"Consider the societal implications of AI and how it can be used to improve the quality of human life."
—Jerry Hawk
global.hitachi-solutions.com
Title: Optimize Workflows in 2024 with AI: An Executive Overview
Date: December 13, 2023
Attendees: Dave Horstein, Luke McGrath, Jerry Hawk
Key Points Discussed:
- AI and Its Practicality: Both Dave Horstein and Luke McGrath agree that AI has moved beyond the stage of experimentation and is now being used to optimize business processes. Organizations are identifying and evaluating use cases and investing significant time and resources.
- Introduction to Guests: Luke McGrath, a veteran technologist in the data and AI space, and Jerry Hawk, a leader in the technology and innovation industry with almost 30 years of experience, were introduced as the guests for the meeting.
- Impact of AI on Future of Work: The concept of a "virtual worker" was discussed. This refers to an AI or set of AI entities that an organization can implement to automate tasks, drive decision-making, and ultimately improve the efficiency of their operations.
- Virtual Worker Concept: The AI models can be seen as virtual workers that are capable of understanding the context of an organization and helping to drive decision-making, automate processing, and solve problems in a way we've never seen before.
- Upskilling and Reskilling: The implications for human employment were discussed. The concept of "stewards," who will oversee and manage AI entities, was introduced. The need for these stewards to learn new skills to effectively manage AI was highlighted.
- AI as a Force for Good: AI can be used to improve quality of human life and work-life balance. It was suggested that while AI can save money for companies, a portion of these savings could be put towards improving the living conditions and work-life balance of employees.
Action Items:
· Continue to explore the concept of a "virtual worker" and how AI can be implemented in this capacity within organizations. Owner: All
· Develop a framework for how AI can be utilized within the organization, considering different aspects such as task focus, relationship type, and customer journey. Owner: Luke McGrath
· Consider the societal implications of AI and how it can be used to improve the quality of human life. Owner: Jerry Hawk